FAQS

Are Donjer products sold at any other retailers?

No. donjerbeauty.com is the EXCLUSIVE destination for Donjer products and all other branded merch.

What are the lashes made of? 

The description of the eyelashes indicates whether the eyelashes are made of mink fur, faux mink (silk, synthetic fibers) or human hair.

How long will my Donjer lashes last?

The eyelashes can be used as often as possible. The faux mink eyelashes can be used 15 to 20 times and use the mink eyelashes 20 to 25 times with the right care. In addition, you can clean them with makeup remover or alcohol.

Can I shower or swim with my lashes?

We advise customers not to do this. This can ruin the style, shape, and curl of the eyelashes. If your eyelashes have become wet, allow them to dry naturally.

Can the strips lashes damage my own eyelashes?

No, not if you place the eyelashes correctly on your natural lash-line and with the right glue.

How do I keep the lashes clean?

Remove the glue residue after using the eyelashes. Use a tweezer or your fingers or a cotton swab with make-up remover. You can also use alcohol to clean your lashes. Do not use any other liquids.

Does Donjer offer discounts and promotions?

To take advantage of a special promotion, you must be LOGGED IN and enter the promo code in your Shopping Bag before Checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and do not apply to items that are already discounted.

Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid only at donjerbeauty.com

Will I be charged taxes?

We collect state sales tax on orders shipped within California

Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

What method of payment does Donjer accept?

donjerbeauty.com accepts American Express, MasterCard, Discover, and Visa.

Email is not a secure method of transmitting credit card information, so please do not send us any credit card information via email.

Is Donjerbeauty.com safe to shop?

When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

Will I receive a confirmation once my order is placed?

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information

Can I cancel my order once it has been placed?

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or canceled

What is the maximum amount of products I can order from donjerbeauty.com?

The product and services available on our websites, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities to 3 per product and 20 different products per order.

What is Donjer's return policy?

Donjer does not provide refunds or store credits. All sales are final. 


QUESTIONS OR COMMENTS?

Please feel free to contact us via email at customerservice@donjer.com or phone (818)-743-8983. When emailing, please include your order number and name so we can better assist you